Digital Solutions Specialist

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Job Summary:

We are seeking an experienced Digital Care Team Lead to join our team at lxbfYeaa. The successful candidate will have excellent leadership and communication skills, as well as the ability to analyze data and drive business decisions.

Key Responsibilities:

  • Lead a team of 40 members
  • Manage a contract volume of 370K chats, social media, and other digital interactions
  • Provide coaching and development opportunities to team members
  • Analyze data to drive business decisions

Requirements:

  • Excellent leadership and communication skills
  • Ability to analyze data and make informed decisions
  • Strong problem-solving and conflict resolution skills
  • Experience in customer care or related field


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