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Hotel Reservation Coordinator

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Hotels Full time

Job Summary:

We are seeking a highly organized and detail-oriented individual to join our team as a Hotel Reservation Coordinator. As a key member of our front desk operations, you will be responsible for managing reservations, optimizing room sales, and providing exceptional guest experiences.

Key Responsibilities:

  • Reservation Management: Manage reservations received via various channels, ensuring a seamless and efficient booking process.
  • Room Sales Optimization: Drive and optimize room sales in line with our brand and hotel policies, promoting revenue growth and guest satisfaction.
  • Guest Experience: Provide warm welcomes and exceptional assistance to guests, ensuring their stay is memorable and enjoyable.
  • Check-in Operations: Ensure smooth check-in operations by accurately entering reservation details and communicating crucial information to relevant staff members.
  • Collaboration: Collaborate effectively with other hotel departments to ensure seamless guest experiences and efficient operations.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment with attention to detail.
  • Basic knowledge of hotel operations and reservation systems.
  • Ability to work effectively in a team environment.

Benefits:

  • Competitive hourly rate: £12.
  • Employee benefit card offering discounted rates at Accor worldwide up to 70% off.
  • Free Bonus Breaks Voucher (complimentary stays in the UK).
  • Friends & Family Rates.
  • 28 days of paid holidays per year (pro rata).
  • Eye Test Vouchers.
  • Learning programs through our Academies.
  • Cycle to work scheme.
  • Employee Vivup program with direct access to GP, high street discounts, and many more.
  • Discounted or free food.
  • Work-based Pension.