Ramp Operations Manager

8 hours ago

Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time
{"About the Role": "

As a key member of our Airside Operations team, you will be responsible for managing and directing one of the assigned sections within Airside operations, including Ramp handling, GSE handling, Baggage handling, Airside transportation, Turnaround coordination, and other services as directed by QAS Management.

You will be accountable for the health and safety of employees within associated areas, promoting a safe working environment and just culture principles.

Key responsibilities include:

  1. Managing and supervising ground handling activities within Airside Operations division.
  2. Leading by example while maintaining health and safety standards and excellent working practices in line with Company policies.
  3. Engaging in operational assessment through regular observations, identifying potential noncompliance, and implementing preventative and/or process improvement action plans.
  4. Investigating and reporting critical accidents, incidents, and operational constraints, supporting Line Manager and both QAS and QR Group Safety in resolving service deficiencies.
  5. Ensuring Company and individual carrier standards are implemented and maintained at agreed service level of quality and compliance.
  6. Analyzing and studying the root cause(s) of incident(s), accident(s), and service lapse(s), designing and implementing solutions for continuous improvement.
  7. Delivering short and long-term people engagement plans to maintain just culture principles and control of a diverse business operation.
  8. Providing operational inputs to Line Manager during budget preparation within the defined business area.
  9. Participating in management and operational meetings to ensure issues of operations, safety, and security are promptly addressed, resolved, and amendments made to internal service level agreements.

Operational Areas:

  1. Baggage Operations: Airside baggage handling services, including passenger and crew baggage sortation, reconciliation, transfer baggage handling, special baggage handling.
  2. Airside Transportation: Cargo & baggage, passenger, crew, and VIP transportation, staff shuttle service.
  3. Ramp handling and Turnaround coordination: Ramp loading and unloading, GSE utilization and allocation, GSE fleet quality, Turnaround supervision and coordination, documentation handling.

Additional responsibilities include:

  • Performing other department duties related to the position as directed by the Head of the Department.

About you:

Essential qualifications include:

  • Bachelor's Degree or Equivalent.
  • Minimum 7 years of job-related experience.
  • Work experience in ground handling operations.
  • Possess a strong, decisive, and collaborative leadership style.
  • Able to demonstrate the highest standards of integrity, equality, and respect.
  • Experience of leading, managing, inspiring, and engaging a large multi-cultural workforce.
  • Understands the value of high customer service delivered within a cost-conscious culture.
  • Strong mentoring and coaching skills.

Preferred qualifications include:

  • Experience in resource management systems and planning.
  • Experienced in Load Control, TRC, Passenger Services, GSE, and Cabin Cleaning Services and Baggage.
  • Experience in ramp VIP, Executive Jet ground handling operations.

About Qatar Airways Group:

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records, and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before.

So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

"}

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