Captain Waiter/Waitress Supervisor

4 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Levante Holding Full time
Job Summary

The Captain Waiter/Waitress is a key member of our restaurant team, responsible for ensuring seamless service delivery and exceptional guest experiences. This role requires strong leadership and communication skills, as well as the ability to multitask and work well under pressure.

Key Responsibilities
  • Guest Relations:
  • Provide warm and welcoming service to guests, ensuring their needs are met and exceeded.
  • Guide guests through the menu, answering questions and making recommendations.
  • Handle guest inquiries, requests, and complaints in a professional and courteous manner.
  • Ensure guests are comfortable and enjoying their dining experience.
  • Service Supervision:
  • Oversee the setup of the dining area, ensuring all tables are correctly arranged and set according to standards.
  • Assign duties to waiters/waitresses within your section to ensure efficient service.
  • Ensure prompt and accurate food and beverage service.
  • Coordinate with the kitchen staff to ensure that orders are completed on time and delivered correctly.
  • Team Management:
  • Train, guide, and supervise junior staff, ensuring they follow service protocols.
  • Assist waitstaff with service during busy periods.
  • Lead pre-service briefings, explaining specials, menu changes, and any guest requests.
  • Maintain a professional and positive attitude within the team.
  • Operations:
  • Maintain a detailed knowledge of the menu and any special items.
  • Ensure compliance with health and safety regulations.
  • Monitor inventory levels for tableware, glassware, and linens, and report shortages.
  • Perform end-of-shift duties, including closing the restaurant, reconciling accounts, and preparing reports for management.
  • Billing and Transactions:
  • Present bills and process payments accurately and efficiently.
  • Ensure that all guest transactions are recorded properly and manage any billing discrepancies.
  • Quality Control:
  • Ensure that all food and beverage items are served to the highest standard.
  • Regularly inspect the dining area, ensuring it is clean and tidy.
Requirements
  • Experience: Previous experience in a supervisory role in fine dining or upscale restaurants is usually required.
  • Customer Service Skills: Excellent communication skills, able to interact with guests in a friendly, courteous, and professional manner.
  • Leadership: Ability to lead and manage a team of waitstaff effectively.
  • Attention to Detail: Meticulous attention to service standards, presentation, and cleanliness.
  • Organizational Skills: Capable of handling multiple tasks, managing time efficiently, and working well under pressure.
  • Knowledge: Familiarity with food, beverages, wines, and culinary terminology.
  • Problem-Solving: Ability to quickly and effectively resolve issues that arise during service.

Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred. Minimum of 5-7 years of experience in financial management, preferably in the food and beverage industry. Strong knowledge of financial principles, practices, and regulations. Proficiency in financial software and Microsoft Office Suite (Excel, Word, PowerPoint). Excellent analytical, problem-solving, and decision-making skills. Strong attention to detail and organizational skills. Effective communication and interpersonal skills. Ability to work under pressure and meet tight deadlines. Experience with ERP systems (e.g., SAP, Oracle). Knowledge of cost accounting and inventory management. Familiarity with food and beverage industry trends and challenges.

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