IT Capacity Manager
3 days ago
As a key member of our IT team, you will be responsible for assessing current processes and identifying areas for improvement. You will work closely with stakeholders to understand business and IT demands and provide forecasts for future requirements.
You will review and negotiate service level agreements (SLAs) and operational level agreements (OLAs), providing feedback on all capacity requirements. Additionally, you will monitor services and infrastructure utilization patterns to ensure sufficient capacity is available when required.
Key Responsibilities:
- Process Improvement: Assess current processes and identify opportunities for improvement
- Capacity Planning: Produce and maintain an appropriate capacity plan reflecting current and future IT and business needs
- Forecasting: Review and understand business and IT demands against current IT capabilities, providing forecasts for future requirements
- SLA/OLA Management: Review and negotiate SLAs and OLAs, providing feedback on all capacity requirements
- Monitoring and Reporting: Monitor services and infrastructure utilization patterns to ensure sufficient capacity is available when required
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