Service Desk Lead

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

We are seeking an experienced IT professional to join our team as a Capacity Planning Specialist. In this role, you will be responsible for managing IT capacity to meet business needs.

Your key responsibilities will include assessing current processes, producing and maintaining a capacity plan, and reviewing and negotiating SLAs and OLAs. You will also be responsible for monitoring services and infrastructure utilization patterns to ensure sufficient capacity is available when required.

Key Requirements:

  • Experience: 10 years of experience with capacity management
  • Certifications: ITIL 3 foundation, ITIL 3 practitioner, ITIL 3 intermediate, and ITIL 4 foundation certifications
  • Education: Bachelor's degree in engineering or computer science


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