Entry-Level Technical Assistance Professional
4 days ago
We're excited to offer this challenging and rewarding Junior Technical Support Analyst position at lxbfYeaa. As a member of our remote team, you will be responsible for delivering exceptional customer service and resolving technical issues promptly.
Responsibilities:- Provide technical support via phone, email, or chat, ensuring prompt and efficient issue resolution.
- Diagnostics and troubleshooting software and hardware problems, escalating complex issues when necessary.
- Maintain accurate records of support tickets in the helpdesk system, documenting troubleshooting steps and solutions.
- Collaborate with cross-functional teams to develop solutions and best practices for technical support.
- Stay current on product knowledge and industry trends, enhancing your technical skills and expertise continuously.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving skills, with the ability to analyze and resolve technical issues efficiently.
- Excellent communication and interpersonal skills, with a customer-focused approach to technical support.
- Detail-oriented, with high accuracy in documenting technical procedures and solutions.
- Ability to work effectively both independently and as part of a collaborative team.
- Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support.
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