Entry-Level Technical Assistance Professional

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About This Opportunity

We're excited to offer this challenging and rewarding Junior Technical Support Analyst position at lxbfYeaa. As a member of our remote team, you will be responsible for delivering exceptional customer service and resolving technical issues promptly.

Responsibilities:
  • Provide technical support via phone, email, or chat, ensuring prompt and efficient issue resolution.
  • Diagnostics and troubleshooting software and hardware problems, escalating complex issues when necessary.
  • Maintain accurate records of support tickets in the helpdesk system, documenting troubleshooting steps and solutions.
  • Collaborate with cross-functional teams to develop solutions and best practices for technical support.
  • Stay current on product knowledge and industry trends, enhancing your technical skills and expertise continuously.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Strong problem-solving skills, with the ability to analyze and resolve technical issues efficiently.
  • Excellent communication and interpersonal skills, with a customer-focused approach to technical support.
  • Detail-oriented, with high accuracy in documenting technical procedures and solutions.
  • Ability to work effectively both independently and as part of a collaborative team.
  • Enthusiasm for learning and a proactive attitude towards professional development in the field of technical support.


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