QNB Group Card Risk Analyst

7 days ago


Doha, Baladīyat ad Dawḩah, Qatar QNB Group Full time

Company Background

Established in 1964, QNB Group has grown to become the largest bank in the Middle East and Africa region. With a presence through subsidiaries and associate companies extending to more than 31 countries across three continents, the Group provides a comprehensive range of advanced products and services.

Job Role

The Manager Card Risk Issuing will be responsible for monitoring available proprietary and third-party card fraud monitoring systems. They will act as the point of contact for card customers regarding potential unrecognized and/or disputed transactions.

Key Responsibilities

  1. Monitor card transactions and examine for suspicious activity.
  2. Focus on high-risk categories and classify transactions if necessary.
  3. Contact cardholders to confirm identified suspicious transactions and prevent fraudulent activities.
  4. Deal with customer requests and complaints in a professional manner.

Requirements

  • Bachelor's degree in a relevant field
  • Minimum 4 years' experience in cards risk management
  • Excellent communication skills in English and Arabic (preferred)

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