QNB Group Card Risk Analyst
2 days ago
Company Background
Established in 1964, QNB Group has grown to become the largest bank in the Middle East and Africa region. With a presence through subsidiaries and associate companies extending to more than 31 countries across three continents, the Group provides a comprehensive range of advanced products and services.
Job Role
The Manager Card Risk Issuing will be responsible for monitoring available proprietary and third-party card fraud monitoring systems. They will act as the point of contact for card customers regarding potential unrecognized and/or disputed transactions.
Key Responsibilities
- Monitor card transactions and examine for suspicious activity.
- Focus on high-risk categories and classify transactions if necessary.
- Contact cardholders to confirm identified suspicious transactions and prevent fraudulent activities.
- Deal with customer requests and complaints in a professional manner.
Requirements
- Bachelor's degree in a relevant field
- Minimum 4 years' experience in cards risk management
- Excellent communication skills in English and Arabic (preferred)
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