Card Risk Issuing Manager
2 days ago
Established in 1964, lxbfYeaa is the largest bank in the Middle East and Africa region. We have a presence through our subsidiaries and associate companies extending to more than 31 countries across three continents providing a comprehensive range of advanced products and services.
The Manager Card Risk Issuing will be primarily responsible for monitoring proprietary and third-party card fraud monitoring systems. As the point of contact for Card customers, you will confirm suspected card fraud and take necessary actions to replace cards and reimburse cardholders in a timely manner.
Key Responsibilities:
- Liaise with Cardholders to verify suspected card fraud and implement corrective measures.
- Report information on incurred card losses to the Head of Card Risk Issuing and Group Head of Operational Risk Fraud Oversight.
- Provide timely and accurate information to external/ internal auditors, Group Compliance, Qatar Central Bank officials, and card scheme entities as required.
- Build and maintain strong relationships with related units to achieve company goals/objectives.
- Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues.
- Monitor systems for suspicious card transactions and classify them if necessary.
- Contact concerned cardholders to confirm identified suspicious transactions and put the card in 'stop/freeze card' status if required.
- Deal with customer requests/complaints professionally to bring about positive outcomes.
- Maintain data standards including adherence to Data Protection Act, Payment Card Industry Data Security Standards and company policies/procedures.
- Liaise with technical, applications and operational staff to ensure database integrity and security.
Requirements:
- Bachelor's degree
- Well-informed of market competitive structure, industry practices and regulations for card risk with at least 4 years experience in local environment.
- Excellent oral and written communication skills in English and Arabic (preferable).
- Ability to follow standards and procedures, evaluate problems and take appropriate actions.
- Strong analytical skills.
- Superior people relationship skills and awareness of risk management concepts and practices.
- Ability to make decisions and follow through with initiatives.
- Personal integrity and self-management.
- Outstanding problem solving and decision making skills.
- Planning, organizing and analytical ability.
- Results oriented.
- Ability to lead and work with teams from diverse cultural backgrounds.
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