Card Risk Issuing Manager

6 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

Established in 1964, lxbfYeaa is the largest bank in the Middle East and Africa region. We have a presence through our subsidiaries and associate companies extending to more than 31 countries across three continents providing a comprehensive range of advanced products and services.

The Manager Card Risk Issuing will be primarily responsible for monitoring proprietary and third-party card fraud monitoring systems. As the point of contact for Card customers, you will confirm suspected card fraud and take necessary actions to replace cards and reimburse cardholders in a timely manner.

Key Responsibilities:

  1. Liaise with Cardholders to verify suspected card fraud and implement corrective measures.
  2. Report information on incurred card losses to the Head of Card Risk Issuing and Group Head of Operational Risk Fraud Oversight.
  3. Provide timely and accurate information to external/ internal auditors, Group Compliance, Qatar Central Bank officials, and card scheme entities as required.
  4. Build and maintain strong relationships with related units to achieve company goals/objectives.
  5. Communicate with VISA, MasterCard, American Express and other card schemes on specific card fraud issues.
  6. Monitor systems for suspicious card transactions and classify them if necessary.
  7. Contact concerned cardholders to confirm identified suspicious transactions and put the card in 'stop/freeze card' status if required.
  8. Deal with customer requests/complaints professionally to bring about positive outcomes.
  9. Maintain data standards including adherence to Data Protection Act, Payment Card Industry Data Security Standards and company policies/procedures.
  10. Liaise with technical, applications and operational staff to ensure database integrity and security.

Requirements:

  • Bachelor's degree
  • Well-informed of market competitive structure, industry practices and regulations for card risk with at least 4 years experience in local environment.
  • Excellent oral and written communication skills in English and Arabic (preferable).
  • Ability to follow standards and procedures, evaluate problems and take appropriate actions.
  • Strong analytical skills.
  • Superior people relationship skills and awareness of risk management concepts and practices.
  • Ability to make decisions and follow through with initiatives.
  • Personal integrity and self-management.
  • Outstanding problem solving and decision making skills.
  • Planning, organizing and analytical ability.
  • Results oriented.
  • Ability to lead and work with teams from diverse cultural backgrounds.

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