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Retail Operations Manager

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Gulf Marketing Group (GMG Group) Full time
About the Role

The Store Manager is responsible for driving sales and delivering exceptional customer service in a fast-paced retail environment. This involves managing store operations, visual merchandising, and leading a team of sales associates to achieve financial objectives.

Key Responsibilities:

  • Communicate store targets to the team and drive sales to achieve financial objectives
  • Maintain proper loss prevention standards and ensure compliance with cash handling, fraud, and theft of products
  • Oversee and monitor all point-of-sale activities in the store, including sales transactions, customer orders, and payments
  • Manage cash transactions, including petty cash, point-of-sale cash elements, and change floats
  • Regularly audit own store administration and resolve any issues, assisting with annual stock counts and spot checks
  • Monitor and handle customer complaints, taking corrective action in line with policy, and respond to feedback in a timely and professional manner
  • Track and evaluate brand sales performance, research market trends, and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability
  • Monitor and analyze sales reports to maximize stock potential, reporting on the performance of new and core collections
  • Maintain window and in-store displays to a high standard, in line with merchandising guidelines
  • Oversee and monitor inventory management in the store, including stock availability, order management, and back-store management
  • Ensure accurate stock merchandise and management within the store
  • Coordinate with facilities department on repairs or replacements of furniture or equipment, supporting company maintenance standards/programs to optimize asset life
  • Maintain staffing levels consistent with operational needs to ensure exceptional customer service, preparing schedules, and ensuring adequate shift coverage
  • Ensure seasonal peaks and important promotional events are taken into account when preparing forecasts and staff rosters
  • Ensure the team is adequately trained in inventory management techniques, such as in-bound movement of goods, receiving, stocking, restocking, transfers, and managing inventory discrepancies