Account Manager Professional

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Kongsberg Maritime, a subsidiary of KONGSBERG, is a leading provider of innovative marine technology solutions. With a global presence in 34 countries, the company delivers cutting-edge technology to the marine industry, including merchant, offshore, subsea, and naval sectors.

Our Global Customer Support (GCS) division is responsible for delivering services, upgrades, and support to customers worldwide. The team is present in 35 different countries, ensuring cost-efficient delivery of services and spare parts during the operational lifetime of over 30,000 installations.

As a Technical Account Manager, you will be part of a dedicated team responsible for a portfolio of Service agreements primarily within the LNG segment. You will serve as the primary point of contact between our customer, product groups, and aftersales team, securing profitable and efficient operation for our customers.

Key Responsibilities
  1. Act as the primary point of contact for designated customer portfolios with Service Agreements (SA), focusing on the LNG segment.
  2. Escalate SA customers regarding the KONGSBERG Follow the Sun concept and continuous 24/7 operation between the customer and KONGSBERG.
  3. Monitor economic performance and key indicators related to Service Agreements.
  4. Analyze fleet-wide obsolescence and Life Cycle Management to inform customers about recommended maintenance and upgrades.
  5. Contribute to commercial proposals for new functionalities and modifications, aligning with KM's product lifecycle philosophy.
  6. Plan on-board service visits and coordinate with the GCS team globally to ensure smooth preventive maintenance and procurement of relevant spares.
  7. Monitor and provide feedback on service activities, collaborating with department managers from various disciplines.
  8. Conduct regular follow-ups and review meetings with customers, visiting locations as part of assigned service agreements.
  9. Participate in the aftersales/sales network and collaborate with colleagues.


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