Hotel Spa Service Ambassador
22 hours ago
Spa Service Ambassador Wanted
We are seeking a highly skilled and experienced Spa Service Ambassador to join our team at IHGarmyhotels. As a key member of our spa operations, you will play a vital role in delivering exceptional guest experiences and exceeding our high standards.
About the Position
This is an exciting opportunity to work with a world-class hotel brand, IHGarmyhotels, known for its commitment to excellence and innovation. You will be part of a talented team dedicated to providing unparalleled service to our discerning guests.
Your Key Responsibilities
- Ensure that every guest interaction is warm, welcoming, and memorable.
- Manage spa reservations, appointments, and bookings with precision and accuracy.
- Deliver exceptional customer service, responding promptly to guest inquiries and resolving any issues efficiently.
- Collaborate with spa therapists and other team members to create personalized experiences for our guests.
- Stay up-to-date with spa treatments, products, and facilities, offering expert recommendations to our guests.
Requirements
To succeed in this role, you will need:
- Previous experience in a spa or front-of-house environment, preferably in a luxury setting.
- Outstanding communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues alike.
- Excellent problem-solving skills, with the ability to think critically and resolve issues efficiently.
- A genuine passion for delivering exceptional guest experiences and a commitment to exceeding expectations.
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