Customer Service Quality Control Manager

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time
Job Description

This role involves ensuring that our customers receive exceptional service through effective product presentation and customer interaction. The successful candidate will have a solid background in sales, training, or coaching and excellent communication skills.

Main Responsibilities
  • Develop and refine calling scripts to meet business objectives.
  • Listen in on calls and provide valuable feedback to operators.
  • Deliver comprehensive training programs to new hires.
  • Monitor and evaluate performance metrics for scripts and operators.
  • Compile and present quality reports to stakeholders.
Essential Qualifications
  • Minimum 3-5 years of experience in sales, training, or coaching.
  • Able to craft engaging written content.
  • Bachelor's degree in marketing, business, or a related field is desired.
  • Strong Excel skills are required.
  • Prior experience in telesales or insurance is beneficial.


  • Doha, Baladīyat ad Dawḩah, Qatar DULSCO QATAR Full time

    Document Controller - Job SummaryWe are seeking an experienced Document Controller to join our team in Doha, Qatar. In this role, you will be responsible for maintaining accurate and up-to-date records of all documents, organizing and categorizing a centralized document repository, and ensuring efficient distribution of documents.Responsibilities and...


  • Doha, Baladīyat ad Dawḩah, Qatar United Village Food Full time

    Job PurposeThis is a key position in our organization. As QA/QC Manager, you will be responsible for exceeding all minimum quality standards as defined by company policy, customer requirements, and all applicable regulatory agencies; and to ensure continued quality improvements. You will also be in charge of managing proper implementation and maintenance of...


  • Doha, Baladīyat ad Dawḩah, Qatar CC Staffing International Full time

    Customer Service Manager - Moving & Relocations :Title : Customer Service Manager - Moving & Relocations Experience : 5 to 7 Job Type : Full Time Employment Type : Permanent Job Status : Inactive Country : Qatar City : DohaJob Description & Role :Direct and manage all activities related to delivery of effective customer serviceLiaise with Team Supervisors...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About lxbfYeaaOur company prides itself on being a market leader in health insurance services. We strive to provide seamless customer experiences and deliver top-notch products that cater to evolving needs.Job DetailsThis is a full-time, on-site position for a Quality Assurance Quality Control professional at QLM Insurance in Doha, Qatar. The selected...

  • Quality Controller

    5 days ago


    Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job Responsibilities:Conduct inspections and audits of vehicles and services to ensure compliance with quality standards and customer requirements.After the mechanic/ electrician has completed the work specified on the job card – road test all cars & complete quality control check.Prepare product reports and documentation.Screen and record all mission...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company DescriptionQLM Life and Medical Insurance is the largest health insurance company in Qatar, offering advanced services and flexible insurance programs for all segments of society. The company leads the health insurance sector with its specialized services in Doha, Qatar.Role DescriptionThis is a full-time on-site role for a Quality Assurance Quality...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company OverviewThe lxbfYeaa is a dynamic organization dedicated to providing exceptional public services. Our mission is to deliver high-quality support to our customers, and we're seeking a seasoned leader to lead our customer service operation.Job DescriptionWe're looking for a Senior Customer Experience Lead to develop and implement comprehensive...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    At lxbfYeaa, we value our employees' skills and expertise. That's why we're looking for a Quality Control Manager to join our team. As a key member of our team, you will play a vital role in ensuring the quality of our services and products.The ideal candidate will have a strong background in quality control management, with a minimum of 8 years' experience...


  • Doha, Baladīyat ad Dawḩah, Qatar United Village Food Full time

    Job OverviewUnited Village Food seeks a seasoned Quality Assurance/Quality Control Manager to lead its quality control department. As a key member of the team, you will be responsible for ensuring that all products and processes meet company and customer standards.ResponsibilitiesLeadership and ManagementManage the Quality Control Department to ensure...


  • Doha, Baladīyat ad Dawḩah, Qatar Brunel Full time

    Brunel Oil and Gas Services WLL is committed to providing exceptional service to our clients and partners. We are seeking a highly skilled Quality Control Manager to join our team in Qatar.Candidates with a background in quality control and assurance, and experience in managing teams and projects, are encouraged to apply for this exciting opportunity.The...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

    About The RoleAs a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences by packing baggage efficiently and safely. Your responsibilities will include:Acknowledge customer needs regarding requests for baggage services.Inspect, weigh and package customers' baggage with care and provide a five-star...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Company OverviewWe are a leading provider of quality assurance and quality control services to the oil and gas industry.Job DescriptionThe ideal candidate will have experience in coordinating quality activities within engineering, construction, and pipeline laying.They should also be familiar with General Specifications, EDMS, and relevant codes and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Job SummaryWe are looking for an experienced Quality Control Manager – Welding to lead our quality management team in Qatar. The successful candidate will have a strong background in welding processes and procedures, as well as excellent leadership and communication skills.Lead a team of quality specialists to ensure that all welding activities meet the...


  • Doha, Baladīyat ad Dawḩah, Qatar Qatar Project Management (QPM) Full time

    We are looking for a highly experienced and skilled Quality Control and Assurance Manager to join our team at Qatar Project Management (QPM). In this role, you will be responsible for overseeing all aspects of QA/QC across various construction projects, ensuring that they meet the highest standards of quality and compliance.About The JobAs a Quality Control...


  • Doha, Baladīyat ad Dawḩah, Qatar Eagle Group Full time

    Job Description:We are seeking a skilled Quality Control Specialist to join our team at Eagle Group in Doha, Qatar. As a Quality Control Specialist, you will be responsible for conducting daily quality control and assurance tasks related to printing processes, inspections of printed materials, and maintaining quality management standards.This is a full-time...


  • Doha, Baladīyat ad Dawḩah, Qatar Divya Staffing Solution Full time

    About the Job:This QA manager role involves working with a team to ensure that software meets quality standards. The ideal candidate will have relevant qualifications and skills in monitoring program performance and be able to manage production waste and create production plans with a focus on quality.Responsibilities:* Reviewing customer feedback and...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    About QLM InsuranceAs the largest health insurance company in Qatar, we prioritize delivering exceptional service and value to our customers. Our comprehensive range of health insurance programs caters to diverse needs and preferences.Job DescriptionThis is an exciting opportunity for a Quality Assurance Quality Control professional to work with our team in...


  • Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time

    About ECCO Gulf Majorel QatarWe are a leading provider of customer-focused services, committed to delivering exceptional experiences through our talented teams. Our Call Center Team Leader plays a vital role in ensuring our customers receive top-notch support and service.Key Responsibilities and ExpectationsCustomer Interaction ManagementManage daily...


  • Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

    Airswift are a Global Manpower Provider specialising in the Energy, Infrastructure & IT sectors. Present in more than 70 countries around the world, our reach and capabilities in the markets we service is unparalleled in the industry.We are working with a Major Oil & Gas operator to source a Quality Control Specialist. The position will be based at site and...


  • Doha, Baladīyat ad Dawḩah, Qatar Aretè & Cocchi Technology Full time

    About usAretè & Cocchi Technology is a leading provider of engineering, procurement, construction, and installation services for the energy industry. With a strong track record of successful projects and a commitment to excellence, we strive to deliver innovative solutions to our clients.Job MissionWe are seeking an experienced Quality Control Manager -...