Corporate Service Associate
2 days ago
About Us
QNB Group is the largest bank in the Middle East and Africa region, providing a comprehensive range of advanced products and services. With over 28,000 employees serving up to 20 million customers through 1,000 locations and an ATM network of 4,300 machines, we have maintained our position as one of the highest rated regional banks.
The Role
We are seeking a Customer Service Officer to provide consistent, timely and accurate service support to help maintain customer service levels to GCIB clients. The successful candidate will be responsible for ensuring the existence, validity and legality of all requisite account opening documentation and preparing, checking, updating/inputting and monitoring customer deposits in compliance with ALCO directives.
Key Responsibilities
- Provide customer service response to corporate clients' routine inquiries or transaction instructions.
- Ensure documentation quality standards by obtaining, correcting deficiencies and maintaining high-quality documentation.
- Prepare CB MIS reports as required by RM, Sector managers or senior manager CB.
- Update and input customer information/data to ensure current customer status on System.
- Identify opportunities and resolve problems with client relationships and coordinate appropriate measures with concerned departments.
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