Corporate Service Associate
6 days ago
About QNB
Established in 1964 as the first Qatari-owned commercial bank, QNB Group has grown to become the largest bank in the Middle East and Africa region.
The Group's presence extends to over 31 countries across three continents, providing a range of advanced products and services. With more than 28,000 employees serving up to 20 million customers through 1,000 locations, we have an ATM network of over 4,300 machines.
As one of the highest rated regional banks from leading credit rating agencies, QNB maintains its strong financial performance and expanding international presence. We currently rank as the most valuable bank brand in the Middle East and Africa, according to Brand Finance Magazine.
We have an active community support program and sponsor various social, educational and sporting events.
Job Purpose Summary
Assist in delivering consistent, timely and accurate service support to maintain customer service levels for GCIB clients.
Essential Duties & Responsibilities:
- Accountability for customer service unit. Meeting assigned service targets.
Internal (Processes, Products, Regulatory)
- Provide consistent, timely and accurate customer service response to corporate clients' routine inquiries or transaction instructions.
- Ensure the existence, validity and legality of all requisite account opening documentation. Directly responsible for obtaining, correcting deficiencies and maintaining the highest possible documentation quality standards.
- Prepare, check, update/input and timely monitor the maturity and pricing of customer deposits in compliance with ALCO directives.
- Coordinate with concerned departments the resolution of routine corporate customer problems or inquiry responses and promptly update customer and RM status.
- Prepare transaction forms/tickets, obtain necessary approvals and ensure timely execution of transaction in responses to CB customers' requests.
- Prepare CB MIS reports as and when required by RM, Sector managers or senior manager CB.
- Update and input customer information/data to ensure customer's status on System is current.
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