Customer Experience Representative

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Riviera Rayhaan by Rotana Full time

We are seeking a dedicated Customer Experience Representative to join our reservations team. In this role, you will be responsible for delivering exceptional customer service and ensuring seamless service delivery.

Your key responsibilities will include:

  1. Responding to guest inquiries and resolving any issues that may arise.
  2. Providing creative solutions to guests and promoting hotel services and amenities.
  3. Maintaining accurate records and reporting on key performance indicators.

To succeed in this role, you will need to have excellent communication skills, a strong understanding of the hospitality industry, and the ability to work effectively in a team environment. A diploma/degree within the hospitality field and previous experience in customer service are also highly desirable.



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