Customer Service Representative

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

About The Role

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team. As a Travel Reservation Agent, you will be responsible for creating reservations, quoting fares, and issuing tickets as part of passenger handling at the front office.

Main Responsibilities
  1. Create reservations for passengers and handle customer requirements/requests professionally to ensure minimum complaints.
  2. Arrange reservations and rerouting using timetables, airline manuals, reference guides, and tariff books.
  3. Issue tickets and EMDs quoting the correct fare to reduce passenger complaints and debit notes.

You will also be responsible for advising changes in booked flights, processing ticket refunds, initiating and promoting QR products, and recording and processing reservations made by phone/fax/emails.

Operational Tasks

  1. Process queues, visa updates, medical transactions, and tariff inquiries.
  2. Handle processing of all kinds of rebates/discounted tickets.
  3. Follow up on own/offices sales report at the end of every shift.


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