Data Infrastructure Specialist
4 days ago
Transforming customer experiences requires a strategic approach to data management. At Quantiphi, we are seeking an Enterprise Transformation Architect specializing in Customer Data to lead the transformation of our customer data platforms (CDPs) and unified communications capabilities.
About the RoleThis is a mid-senior level, full-time position that reports to our leadership team. As a key member of our organization, you will be responsible for driving hyper-personalization and data-driven initiatives to enhance customer engagement and operational efficiency.
Key Responsibilities:
- Develop and execute a comprehensive Data and Platforms transformation strategy for customer data platforms and unified communications.
- Align transformation initiatives with organizational goals and customer experience objectives.
- Design and oversee the implementation of scalable and robust data architectures that support hyper-personalization and advanced analytics.
- Ensure seamless integration of customer data across various platforms and touchpoints.
- Lead the development and management of customer data governance frameworks to ensure data quality, privacy, and compliance.
- Implement best practices for data collection, storage, and utilization to maximize the value of customer data.
- Work closely with cross-functional teams, including marketing, IT, data analytics, and customer service, to gather requirements and drive project success.
- Engage with key stakeholders to communicate progress, gather feedback, and ensure alignment with business needs.
- Identify and integrate emerging technologies and tools that enhance customer data management and personalization capabilities.
- Drive the adoption of AI, machine learning, and other advanced analytics techniques to deliver personalized customer experiences.
- Oversee the planning, execution, and delivery of transformation projects, ensuring they are completed on time and within budget.
- Manage project risks and issues, and implement mitigation strategies as needed.
- Establish metrics and KPIs to measure the success of transformation initiatives and their impact on customer engagement and business performance.
- Foster a culture of continuous improvement by regularly reviewing processes and implementing enhancements.
- Provide training and support to teams and end-users to ensure effective adoption and utilization of new systems and tools.
- Develop documentation and resources to support ongoing education and knowledge sharing.
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