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Housekeeping Attendant

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar Ennismore Full time
{"title": "Housekeeping Attendant", "description": "Key Responsibilities
  • Cleaning and Maintenance: Clean and service bedrooms, bathrooms, and associated areas to the standard of hygiene and cleanliness required by the hotel.
  • Room Preparation: Re-sheet all rooms daily with clean linen, ensuring creases are removed; dust all furniture; fully clean bathrooms; replenish all guest supplies and stationery; vacuum all rooms thoroughly.
  • Record Keeping: Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced.
  • Guest Services: Ensure that all VIP gifts are replenished daily. Assist Floor Supervisors in ensuring that guest room flowers and plants are watered and replenished as required.
  • Waste Management: Dispose of all rubbish and dirty linen correctly.
  • Equipment Maintenance: Ensure that all materials are used and stored correctly. Ensure that all equipment is maintained in a serviceable condition and report faults immediately.
  • Guest Interaction: Create and maintain a personal respectful rapport with all guests. Deal with their requirements and enquiries. Handle guest complaints promptly and with thorough follow up, referring to others when necessary.
  • Key Management: Follow key signing procedures and take responsibility for assigned keys.
  • Lost Property: Hand in all lost property to Director of Housekeeping immediately and follow hotel policies and procedures.
  • Stock Management: Assist in stocktaking as required.
  • Special Projects: Assist in special cleaning projects as required.
  • Quality Control: Ensure that the hotel linen is treated correctly in accordance with the Housekeeping standards.
  • Guest Property: Ensure that all guest property is handled in an efficient and correct manner.
  • Reporting: Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor. Report to the Floor Supervisor any room that does not require service - "Do Not Disturb" or double locked.
  • Supply Management: Report any shortage of linen, supplies or equipment to the Floor Housekeeper.
  • Additional Tasks: Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.
Requirements
  • Attention to Detail: Maintain a high level of attention to detail in all aspects of the job.
  • Communication Skills: Develop and maintain effective communication skills to interact with guests and colleagues.
  • Teamwork: Work collaboratively with the housekeeping team to achieve common goals.
  • Adaptability: Demonstrate flexibility and adaptability in a fast-paced environment.