Luxury Hotel Guest Experience Lead
4 days ago
A luxury hotel in Ras Al Khaimah seeks a seasoned Guest Experience Manager to oversee the guest journey from arrival to departure. This role requires exceptional service standards, strong leadership skills, and experience in managing guest feedback and operational excellence.
To succeed as a Guest Experience Manager, you will need to:
- Elevate the guest experience process, ensuring a seamless stay.
- Provide personalized service and handle special requests for VIP guests.
- Lead and train the guest relations team, promoting a consistent level of luxury service.
- Address guest complaints and feedback professionally and promptly.
- Collaborate with front office, F&B, housekeeping, and concierge teams to enhance guest satisfaction.
- Design and execute exclusive guest experiences and unique hospitality offerings.
- Maintain knowledge of hotel services, local attractions, and activities, offering tailored recommendations.
- Ensure compliance with hotel brand standards and quality service protocols.
- Prior experience in a similar role in a luxury hotel is essential.
- Strong problem-solving abilities, excellent communication skills, and a passion for delivering exceptional experiences.
- Fluency in English; additional languages are an asset.
- Ability to work flexible hours to accommodate guest needs.
This opportunity offers a competitive salary, service charge, incentives, accommodation, transportation, and on-duty meal. You will work in one of Ras Al Khaimah's top luxury hotels, enjoy career growth within a renowned hospitality group, and benefit from a professional, supportive work environment.
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