Luxury Hotel Operations Manager

2 days ago


Doha, Baladīyat ad Dawḩah, Qatar IHG Hotels & Resorts Full time
Company Overview:

At IHG Hotels & Resorts, we are passionate about delivering True Hospitality for Good. We strive to make our guests and colleagues feel welcome, cared for, recognized and respected – wherever they are in the world.

We create inspiring experiences for those seeking a richer perspective on the world, with a focus on international travel and cultural wisdom. As a leading luxury hotel brand, InterContinental has pioneered international travel since the 1940s.

Job Description:

The Front Office Supervisor plays a vital role in delivering exceptional first impressions to our guests. Key responsibilities include supervising the efficient operations of reception, supporting team members in handling guest requests and enquiries, and ensuring that all hotel room categories, room rates, packages, promotions and other general product knowledge are thoroughly understood.

Some key duties include:
  1. Supervising the efficient operations of reception
  2. Supporting team members in handling guest requests and enquiries
  3. Ensuring that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
  4. Demonstrating a high level of customer service at all times
  5. Advising team of any special events or VIP Guests in the hotel for events or for general accommodations


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