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Hostess
2 months ago
We are seeking a highly skilled and experienced Hostess to join our team at Raffles Doha. As a Hostess, you will be the first point of contact for our guests and will be responsible for ensuring a warm and welcoming experience for all.
Key Responsibilities:- Guest Experience: Provide a warm and friendly welcome to all guests, ensuring a high level of confidence and professionalism.
- Service Standards: Maintain a high level of knowledge on daily bookings, highlighting VIPs, repeat guests, and high-paying guests at all times.
- Menu Knowledge: Maintain detailed knowledge of the restaurant menu and daily specials at all times.
- Financial Targets: Follow up on daily financial targets of the area/division and maintain detailed knowledge of the restaurant menu and daily specials at all times.
- Communication: Keep the manager on duty updated of any guest feedback so they can update the Glitch Report.
- Accountability: Feel empowered and accountable within the workplace, maintaining the HACCP & FIFO standards as required by the regional governing body.
- Training: Attend all necessary briefings and training sessions as instructed by the Manager.
- Financial Procedures: Handle financial procedures according to guidelines set by the finance department.
- Problem-Solving: Identify potential problems and anticipate guest needs, asking for assistance before service breakdown occurs.
- Additional Responsibilities: Perform any duties and special projects as requested by management, whether in your own department or any other department in the hotel.
We are looking for a highly skilled and experienced Hostess who is passionate about delivering exceptional guest experiences. If you have a strong work ethic, excellent communication skills, and a passion for hospitality, we would love to hear from you
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