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IT Service Delivery Expert

3 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar وزارة الصحة العامة - قطر Full time
Key Responsibilities

The Senior IT Service Manager will be responsible for leading the development and implementation of IT service management processes and policies, ensuring compliance with industry standards and regulatory requirements.

Main Responsibilities
  1. IT Service Management Process Development: Develop and maintain IT service management processes and policies that align with industry standards and regulatory requirements.
  2. Process Improvement and Optimization: Continuously review and improve IT service management processes to ensure efficiency, effectiveness, and customer satisfaction.
  3. Team Leadership and Collaboration: Lead and manage a team of IT service management professionals, fostering a culture of collaboration and knowledge sharing.
  4. Communication and Stakeholder Engagement: Communicate effectively with stakeholders, including IT leadership, customers, and other teams, to ensure alignment and understanding of IT service management objectives.