IT Service Delivery Professional

4 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mekdam Holding Group Full time

We are looking for a highly motivated IT Service Delivery Professional to join our team at Mekdam Holding Group.

The successful candidate will be responsible for delivering high-quality first-line support to our clients, ensuring their technical issues are resolved promptly and efficiently.

Responsibilities:

  • Support Delivery: Provide exceptional customer support through various channels, including phone and remote tools.
  • Issue Resolution: Troubleshoot and resolve technical issues using strong analytical and problem-solving skills.

Qualifications:

  • Bachelor's degree in a relevant field, such as Computer Science or Information Systems.
  • Minimum 2 years of experience in a service desk environment with expertise in Microsoft Operating Systems and Office suite.
  • Proven knowledge of Microsoft Active Directory, Exchange, Azure, and O365 administration.
  • Experience with ITSM tools, preferably HP/Microfocus Service Manager, is a plus.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.


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