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Freight Forwarding Branch Manager

7 days ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

Job Overview

The Freight Forwarding Branch Manager is a critical role within our organization, responsible for overseeing the operational and administrative aspects of our Freight Forwarding branch office. This position requires strong leadership skills, excellent knowledge of freight forwarding operations, and the ability to effectively manage a team.

The successful candidate will be responsible for driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch. Key accountabilities include providing strong leadership and guidance to a team of approximately six staff members, including recruitment, training, coaching, and performance management.

  • Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
  • Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

Operations Management

The Branch Manager will oversee and coordinate all operational activities within the branch, including import/export processes, customs clearance, documentation, logistics, and transportation. Additionally, they will ensure compliance with relevant regulations, industry standards, and company policies and procedures.

  • Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.

Sales and Customer Service

The Branch Manager will develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization. They will also maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.

  • Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.

Qualifications and Requirements

The ideal candidate will possess a Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus. Proven track record and recent experience (7+ years) in freight forwarding, logistics, or a similar industry is required. Minimum of 5 years experience in Sales and at least 3 years of experience in managing a branch office.