Customer Service Representative

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar Accor Full time
{"Job Title": "Guest Service Agent", "Job Description": "Key Responsibilities

As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests. Your duties will include:

  • Answering and directing phone calls in a professional and courteous manner
  • Providing wake-up calls and informing security if a guest does not answer
  • Assisting guests with inland and international calls, and administering and charging these as per procedure
  • Familiarizing yourself with the guest's needs and requirements to ensure an efficient and friendly service
  • Creating and maintaining a personal and respectful rapport with regular guests
  • Carrying out telephone cleaning duties as required
  • Ensuring all equipment, especially telephones, mobile phones, and bleeps, are maintained and kept in good repair
  • Assisting with the reporting of all house phones, fire, emergency, and lift phones when out of order
  • Reading the daily instructions board every morning/afternoon/evening, and observing changes re: bleeps, staff, guests, etc.
  • Undertaking and completing any special projects, tasks, or other reasonable requests by your department head and/or Hotel Management
  • Continuously endeavoring to improve the knowledge of the job
  • Ensuring guest satisfaction by performing such duties as attending to guest requests and enquiries courteously and efficiently
Requirements

To be successful in this role, you will need:

  • Strong verbal and written communication skills in English
  • Maintain positive and productive working relationships with other employees and departments
  • Ability to work independently and to partner with others to promote an environment of teamwork
About Us

Mondrian Doha is a luxurious hotel located in the heart of the city. We offer a unique and unforgettable experience for our guests, with a range of amenities and services to make their stay with us truly special.

", "lang_code": "en-US"}

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