Quality Assurance Officer

2 months ago

Ar Rayyan, Baladīyat ar Rayyān, Qatar QATAR Airways Full time
About the Role

We are seeking a highly skilled and experienced Quality Assurance Officer to join our Qatar Airways Group Medical Department. The successful candidate will assist the Manager Clinical Governance in implementing the overall quality management system at Qatar Airways Medical Centre (QRMC).

Key Responsibilities
  • Assist in the implementation of Clinical Governance initiatives at Qatar Airways Medical Centre (QRMC)/Medical Division (QRMD).
  • Collaborate with Clinical Governance staff and other QRMD departments to accomplish tasks efficiently and effectively.
  • Provide support to Clinical Governance in achieving the department's objectives and key performance indicators.
  • Support Clinical Governance activities related to MOPH facility licensing, staff licensing, and continuous professional development (CPD) processes.
  • Participate in audit and inspection visits, such as MOPH, Occupational Health and Safety (OHS-ISO45001), Qatar Civil Aviation Authority (QCAA), and Oman Air Civil Aviation Agency (CAA).
  • Support in ensuring and monitoring compliance with Qatar Airways policies and procedures, and standards and regulatory requirements, including MOPH, QCAA, Oman Air CAA, ISO45001, ISO9001:2015, and Joint Commission International (JCI) standards.
  • Participate in quality improvement projects and patient safety activities.
  • Assist in the development, timely review, tracking, approval, and standardization of controlled documents, including policies, procedures, work instructions, workflows, and forms.
  • Compile and collate indicators, such as the MOPH Health Service Performance Agreement (HSPA) and other Clinical Governance data from departments using standardized format, for internal use and external submission to MOPH or other regulatory bodies as applicable.
  • Analyze Clinical Governance data, such as incidents, complaints, compliments, indicators, and productivity, and help generate reports and dashboards.
  • Assist in the follow-up of incidents and complaints received by Clinical Governance.
  • Assist in the review and validation of the electronic HMS system's reports, dashboards, and indicators.
  • Perform other department duties as advised by the Manager Clinical Governance.
Requirements
  • Bachelor Degree in health-related field, with minimum 5 years of job-related experience.
  • Thorough knowledge of international accreditation standards, such as Joint Commission International (JCI), International Standardization Organization (ISO), Accreditation Canada, UK Care Quality Commission (CQC), or UK National Institute for Health and Care Excellence (NICE).
  • Expert knowledge of Microsoft Office package, including Word, Excel, PowerPoint, Access, Visio, Edge, Publisher, Teams, Outlook.
  • Experience in electronic health systems.
  • Certified Professional in Healthcare Quality (CPHQ) preferred.
  • Knowledge of policy management system will be an advantage.
  • Knowledge of Statistical Package for Social Sciences (SPSS) required.
  • Fluency in written and spoken English.
  • Ability to conduct inspections and audits.
  • Ability to analyze data and prepare reports.
  • Ability to create high-quality documents.
  • Detail-oriented with strong focus on accuracy.
  • Strong organizational and time management skills.
  • Proactive and able to drive initiatives and improvements.
  • Ability to work under pressure and prioritize tasks.
  • Ability to work independently and collaborate in teams.
  • Capable of carrying out work with minimal training and supervision.
  • Capable of training and educating others to accomplish tasks.

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