Clinical Support Assistant

2 months ago

Ar Rayyan, Baladīyat ar Rayyān, Qatar Sidra Medicine Doha Full time
Job Summary

The Clinical Support Assistant - Clinical Nutrition and Dietetics plays a vital role in supporting medical professionals in a clinical setting. This role is responsible for maintaining systems, documents, records, and clinical support tools to ensure seamless operations. The successful candidate will assist in reviewing, building, and maintaining clinical processes and procedures to the Clinical Nutrition and Dietetics Leadership and Team.

Key Responsibilities
  • Develops, collects, and maintains clinical data, clinical files, clinical reports, and other information concerning critical care issues, deficiencies, and improvement opportunities.
  • Provides operational support to the Manager, in terms of clinical document control, and Senior Management, as assigned.
  • Collects and compiles clinical individual activity to compile monthly productivity reports for senior management.
  • Conducts periodic review/audit of files and clinics trackers for accuracy and completeness.
  • Collects and compiles clinical data to report on departmental KPI's.
  • Provides assistance to clinical staff with more complex technical tasks that require a higher level of understanding of functions.
  • Uses Electronic Health Record software to assist clinicians in clinical audits, observations, and compiling of information.
  • Acts as the technical liaison between Clinicians and Sidra IT (i.e., raising IT tickets for technical issues).
  • Provides up-to-date information on Nutritional product(s) to Clinical Nutrition Team.
  • Maintains and tracks CND Clinical workflows and able to provide excellent support to clinical staff with documents required.
  • Provides clinical application support to CND Clinical team as required.
  • Updates and maintains internal systems, databases, tracking tools, timelines, and departmental Clinical plans with departmental specific requirements and information.
  • Responsible for assisting Clinical CND team with preparation, collation, review, and tracking of all documentation required for approvals processes.
  • Performs data quality reviews to ensure system accuracy in preparation for submission activities.
  • Produces quarterly quality assurance report of the Special feeds units KPI's for senior management.
  • Compiles performance reports - CND monthly reports for leadership, documentation audit reports.
  • Provides onboarding staff with CND Orientation passport (provide non-clinical orientation requirements): wayfinding for Sidra portal, departmental policies and procedures, LMS modules.
  • Completes Schaptbook training and schedules new and follow-up appointments.
  • Requests departmental supplies via Oracle Fusion including supplies for the special feeds unit such as bottles, ancillaries, labels, feeds, equipment.
  • Maintains departments education activities, appointments calendar: (Journal clubs, lunch and learn sessions, webinars).
  • Tracks and manages the CND departments personal files (QCHP license, probation, performance reports, BLS, fire safety).
  • Records and transcribes departmental meetings.
  • Manages and Tracks CND Annual leaves, Rosters, sickness, and toil tracker.
  • Manages and schedules appointments for Nutrition representatives, HMC appointments.
  • Communicates effectively, and contributes to positive interdepartmental relationships.
  • Liaises with representatives of Supply Chain, Biomedical Engineering, materials management, procurement, and Facilities Management to ensure that all medical devices, stock, and supplies are available for patient care.
  • Performs basic administrative functions including calendar management, electronic records management, faxing, reception, maintain office systems to maximize efficiency.
  • Maintains and reviews stock levels/inventory management and co-ordinates the delivery of stock and equipment required for clinical/patient use.
  • Ensures that confidentiality is maintained in all transactions.
  • Adheres to Sidra's standards as they appear in the Code of Conduct and Conflict of Interest policies.
  • Adheres to and promotes Sidra's Values.
Qualifications, Experience, and Skills

The ideal candidate will possess a Diploma in a relevant field and 2+ years of experience working in a progressive hospital or clinic environment. A Bachelor's Degree in a relevant field and 5+ years' experience in a relevant Clinical field and procurement/supplies coordination are preferred. The candidate should also have certification and licensure in relevant areas and possess strong organizational and administrative skills, as well as excellent interpersonal and communication skills.

The candidate should be proficient in the use of digital office technology, including electronic records management systems and communication systems. They should also have strong keyboard skills (minimum 40 words per minute) with a high level of accuracy and be proficient in Microsoft Office suite. Fluency in written and spoken English is required.

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