Operational Efficiency Lead

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Saleh Al Hamad Al Mana Co. Full time

We are seeking an Operational Efficiency Lead to join our workshop team. This role requires a high level of expertise in driving operational excellence and improving customer satisfaction.

As an Operational Efficiency Lead, you will be responsible for ensuring that Service Advisors possess the necessary skills to deliver exceptional customer service.

You will assign and monitor service revenue targets to your team members, while also developing and identifying training requirements for Customer Advisors.

A critical aspect of this role is ensuring that customer concerns are clearly defined by all customer-facing staff, and coordinating with the parts department to keep customers informed about parts status.

You will work closely with workshop managers and team leaders to ensure that all customer instructions are being followed, and conduct periodic checks to verify that customer requests are being met.

Key responsibilities include ensuring that invoicing and paperwork are done correctly and to the highest standards, maintaining staff coverage, and keeping reception and filing areas organized.

You will work closely with the Warranty Manager to maximize warranty benefits for our customers, monitor Work In Progress, and take corrective action with the Service Senior Management team to continually develop CSI.



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