Customer Service Representative
2 months ago
Talent Pal is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail banking team, you will be responsible for providing exceptional service to our customers, answering their queries, and guiding them through various banking procedures.
Key Responsibilities- Customer Service
- Provide efficient, friendly, and quality service to customers
- Answer queries, provide information, and guide customers through various banking procedures
- Market the bank's products and services to increase sales volume and profitability
- Financial Management
- Strive to be mindful of Key Performance Indicators (KPIs) for branch customer service performance monitoring and quality measurement purposes
- Implement KPIs and best practices for Associate Customer Services
- Promote cost consciousness and efficiency to minimize cost, avoid waste, and optimize benefits for the bank
- Customer Relationship Management
- Enhance the bank's image through proactive customer-driven servicing of their needs
- Attend and resolve all customer queries at the branch within specified TAT to ensure customer satisfaction
- Cross-sell products to customers and leverage on existing customer base to improve profitability while driving customer retention
- Internal Processes
- Act as the first point of contact for customers, answer their queries, and provide information about various products and services offered by the bank
- Perform certain customer-related tasks such as posting account opening, customer data maintenance, issue of balance/no liability certificates, etc.
- Assist customers in filling out various forms and applications as requested
- Learning and Development
- Possess working knowledge of branch customer service to carry out duties and responsibilities
- Identify related areas for professional development of self
- Proactively identify areas for professional development of self and undertake development activities
- Bachelor's degree in Marketing, Banking, Finance, Accounting, Economics, Business Administration, or Information Technology (related field of study)
- No years of experience required
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