Enterprise Support Engineer

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Diyar United Company Full time

**Job Overview:**

The Enterprise Support Engineer will be part of a support team ensuring the smooth operation, maintenance, and support of our Fuel Retail System across 120+ fuel stations and Head Office. This includes overseeing system support for Back Office Systems, Point of Sale (POS) terminals, bank terminals, and Card Management Systems, and all other relevant systems.

**Key Responsibilities:**

  • Provide technical support for MS SQL Server-based systems (Head Office, Back Office, POS).
  • Manage the support of Card Management System.
  • Troubleshoot, diagnose, and resolve all application, user, and system issues.
  • Ensure high performance of Retail systems across Head Office and all sites.

**User & Client Support:**

  • Liaise with users at Head Office and fuel stations to resolve technical issues.
  • Provide training and guidance to users on system functionalities as required.
  • Work closely with vendors and external support teams for any third-party system issues.

**Required Skills & Qualifications:**

**Technical Expertise:**

  • Background in infrastructure support (networking, servers, storage, cloud, security).
  • Proficiency in managing and supporting MS SQL Server environments.
  • Familiarity with POS systems, bank terminals, etc.
  • Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
  • Experience of implementing, testing, configuring, troubleshooting, and supporting applications.
  • Experience in providing first-point-of-contact technical support to end-users.
  • Experience in writing queries and managing MS SQL databases.
  • Good understanding of Web Services, API, and IP-based protocols.

**Experience:**

  • Minimum 3+ years of experience in IT support roles.
  • Experience working with retail systems or similar environments with distributed sites.

**Personal Attributes:**

  • Strong leadership qualities with the ability to motivate and develop a high-performing support team.
  • Able to manage high-pressure situations and lead incident responses.
  • Self-motivated, detail-oriented, and able to work independently when required.

**Requirements:**

  • Valid QATAR residence permit.
  • Qatar driving license and vehicle.

**Considerations:**

  • Willingness to travel to fuel stations as needed.
  • Ability to work in an on-call rotation, if necessary, to provide after-hours support.


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