Enterprise Support Engineer
6 days ago
**Job Overview:**
The Enterprise Support Engineer will be part of a support team ensuring the smooth operation, maintenance, and support of our Fuel Retail System across 120+ fuel stations and Head Office. This includes overseeing system support for Back Office Systems, Point of Sale (POS) terminals, bank terminals, and Card Management Systems, and all other relevant systems.
**Key Responsibilities:**
- Provide technical support for MS SQL Server-based systems (Head Office, Back Office, POS).
- Manage the support of Card Management System.
- Troubleshoot, diagnose, and resolve all application, user, and system issues.
- Ensure high performance of Retail systems across Head Office and all sites.
**User & Client Support:**
- Liaise with users at Head Office and fuel stations to resolve technical issues.
- Provide training and guidance to users on system functionalities as required.
- Work closely with vendors and external support teams for any third-party system issues.
**Required Skills & Qualifications:**
**Technical Expertise:**
- Background in infrastructure support (networking, servers, storage, cloud, security).
- Proficiency in managing and supporting MS SQL Server environments.
- Familiarity with POS systems, bank terminals, etc.
- Knowledge of networking protocols, firewalls, VPNs, and other network management tools.
- Experience of implementing, testing, configuring, troubleshooting, and supporting applications.
- Experience in providing first-point-of-contact technical support to end-users.
- Experience in writing queries and managing MS SQL databases.
- Good understanding of Web Services, API, and IP-based protocols.
**Experience:**
- Minimum 3+ years of experience in IT support roles.
- Experience working with retail systems or similar environments with distributed sites.
**Personal Attributes:**
- Strong leadership qualities with the ability to motivate and develop a high-performing support team.
- Able to manage high-pressure situations and lead incident responses.
- Self-motivated, detail-oriented, and able to work independently when required.
**Requirements:**
- Valid QATAR residence permit.
- Qatar driving license and vehicle.
**Considerations:**
- Willingness to travel to fuel stations as needed.
- Ability to work in an on-call rotation, if necessary, to provide after-hours support.
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