Cabin Services Manager

16 hours ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airline Full time

At Qatar Airways, we are seeking a seasoned professional to fill the role of Cabin Services Manager. This key position plays a pivotal part in our Cabin Services Training Department, overseeing the development of comprehensive commercial, in-flight service, and cabin crew training strategies to drive corporate goals.

About the Role

This accomplished individual will effectively manage product and people to deliver world-class training programs. Responsibilities include:

  • Leading, developing, and managing a core team of Training professionals (Instructors/Lead Instructors) as well as Part Time Trainers.
  • Monitoring and conducting on-the-job training, providing performance feedback, including coaching, to ensure that aims and objectives are achieved.
  • Supervising the design, development, and delivery of in-flight service, leadership training, and cabin crew training programs in compliance with national and international regulations and standards.
  • Collaborating with Product Development and other business units to support new product launches through training, promotions, and special events.
  • Liaising with all relevant line departments within the airline to ensure that appropriate training needs/requirements are highlighted and established.

We're looking for someone who is passionate about delivering exceptional results and building high-performing teams.

Key Qualifications

To be successful in this role, you'll need:

  • A Bachelor's degree in Training and Development, Education, HR, or Organizational Development or equivalent with at least 8 years of job-related experience in a global airline.
  • Experience as a certified trainer or recognized training qualification.
  • Strong managerial skills, prior experience in leading a team of specialists/instructors, and a willingness to relocate to Doha, Qatar.


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