Restaurant Service Director
1 day ago
About Us
Raffles & Fairmont Doha takes pride in offering exquisite dining experiences that reflect the sophistication and luxury of our brands. As an Assistant Restaurant Manager, you will play a pivotal role in overseeing daily operations, ensuring impeccable service and maintaining the highest standards of hospitality.
Key Responsibilities:
- Manage daily restaurant operations, ensuring seamless service delivery and maintaining the highest standards of hospitality.
- Oversee service flow, ensuring efficiency, consistency, and adherence to brand standards.
- Coordinate with the culinary team to maintain menu quality, presentation, and timely service.
- Monitor restaurant reservations, table assignments, and special guest requests.
- Ensure compliance with health, safety, and hygiene regulations.
Guest Experience & Service Quality:
- Deliver personalized, anticipatory, and engaging service to all guests.
- Address guest inquiries, feedback, and complaints promptly and professionally.
- Provide exceptional attention to VIP guests, special occasions, and loyalty members.
- Foster a culture of service excellence and continuous improvement.
Team Leadership & Development:
- Recruit, train, and mentor restaurant colleagues to ensure exceptional service delivery.
- Motivate and inspire the team to maintain high morale and peak performance.
- Conduct performance evaluations, provide feedback, and support career development.
- Assist in scheduling and staff allocation to ensure optimal coverage.
- Support in achieving revenue targets and cost control.
- Promote upselling opportunities and implement strategies to enhance guest spending.
- Monitor inventory levels and coordinate with procurement for efficient stock management.
- Analyze operational reports and suggest improvements for profitability and efficiency.
Qualifications & Skills:
- Minimum 3 years of experience in a leadership role within a luxury dining environment.
- Strong knowledge of food & beverage operations, service standards, and fine dining etiquette.
- Excellent leadership, communication, and interpersonal skills.
- Ability to handle high-pressure situations with professionalism and poise.
- Proficiency in restaurant management systems and Microsoft Office.
- Fluency in English is required; additional languages are an advantage.
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