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Restaurant Service Director
2 weeks ago
- Key Responsibilities:
- Implement and monitor front of house SOPs throughout the restaurant
- Monitor employee development to promote a climate of enthusiasm and encouragement
- Ensure grooming standards are adhered to, both personally and by the team
- Report and follow up on maintenance defaults affecting efficient service delivery
- Monitor guest satisfaction and rectify issues where necessary
- Conduct briefings prior to service to include covers, VIP, special requests
- Communicate with Head Chef/Bar Manager to ensure smooth running of service
- Prepare table plans according to reservations and clear/reset tables accordingly
- Take guest food and beverage requirements with efficiency and accuracy
- Prepare and present accurate bills
- Exemplary knowledge of all food and beverage items served
- Maintain clean service and Back of House areas in accordance with Health and Safety standards
- Handle guest comments/complaints in an appropriate manner and communicate to senior Restaurant Management