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Restaurant Service Director

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description
  • Key Responsibilities:
  • Implement and monitor front of house SOPs throughout the restaurant
  • Monitor employee development to promote a climate of enthusiasm and encouragement
  • Ensure grooming standards are adhered to, both personally and by the team
  • Report and follow up on maintenance defaults affecting efficient service delivery
  • Monitor guest satisfaction and rectify issues where necessary
  • Conduct briefings prior to service to include covers, VIP, special requests
  • Communicate with Head Chef/Bar Manager to ensure smooth running of service
  • Prepare table plans according to reservations and clear/reset tables accordingly
  • Take guest food and beverage requirements with efficiency and accuracy
  • Prepare and present accurate bills
  • Exemplary knowledge of all food and beverage items served
  • Maintain clean service and Back of House areas in accordance with Health and Safety standards
  • Handle guest comments/complaints in an appropriate manner and communicate to senior Restaurant Management