Guest Services Coordinator
2 weeks ago
The Guest Relations Manager is responsible for delivering exceptional guest experiences at Courtyard by Marriott Ahmedabad. This role involves ensuring that all guests receive a warm welcome and are treated with the highest level of service and respect. The ideal candidate will have excellent communication skills, be able to work in a fast-paced environment, and possess a strong understanding of customer service principles.
Key Responsibilities:
- Process guest check-ins, verifying identity and form of payment.
- Assign rooms and activate/issue room keys as needed.
- Maintain accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting staff if necessary.
- Process payments, vouchers, paid-outs, and charges.
Requirements:
- High school diploma or G.E.D. equivalent required.
- At least 1 year of related work experience preferred.
- Supervisory experience an asset.
- No license or certification required.
About Us:
Courtyard by Marriott Ahmedabad is committed to providing exceptional hospitality services to our guests. We believe in treating our guests with respect and dignity, and we strive to create a welcoming atmosphere in our hotels. If you share our commitment to customer service and enjoy working in a dynamic environment, we encourage you to apply for this role.
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