Guest Experience Coordinator

2 weeks ago


Doha, Baladīyat ad Dawḩah, Qatar Zuma Restaurants Full time

We are seeking a highly skilled Guest Experience Coordinator to join our team at Zuma Restaurants in Doha, Qatar.

About the Restaurant:

Zuma Restaurants is a renowned fine dining establishment located in the heart of Doha, offering a unique blend of French and Arabic cuisine in a luxurious and refined dining environment.

About the Role:

  • The ideal candidate will possess excellent communication skills, both written and verbal, and the ability to provide exceptional customer service to our diverse clientele.
  • As a Guest Experience Coordinator, you will be responsible for managing guest reservations and seating arrangements, answering phones, and responding to guest inquiries in a professional and courteous manner.
  • You will also be responsible for providing information about the restaurant's menu, special offers, and services to guests, highlighting the unique features of our fine dining experience.

Key Responsibilities:

  • Collaborate with the waitstaff and management team to ensure smooth communication and service flow.
  • Handle guest complaints or concerns with tact and professionalism, ensuring guest satisfaction.
  • Assist with managing waitlists during peak times and ensure guests are comfortable while they wait.

Requirements:

  • Bachelor's Degree in Hospitality or Diploma.
  • Fluency in Russian is a must; knowledge of additional languages is a plus.
  • Previous experience in a hostess or front-of-house role in a fine dining or luxury restaurant is preferred.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.


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