Duty Manager

2 months ago


Baladīyat az Zaāyin, Qatar Kempinski Hotels Full time
Job Title: Duty Manager

At Kempinski Hotels, we are seeking a highly skilled and experienced Duty Manager to join our team. As a key member of our Front Office and Guest Services department, you will be responsible for ensuring the smooth operation of our hotel's daily activities.

Key Responsibilities:
  • Ensure the efficient management of Front Office operations, including guest check-in, check-out, and room assignments.
  • Supervise and coordinate the activities of Front Office staff, including bellhops, concierges, and reservation agents.
  • Monitor and maintain the hotel's inventory, including linens, toiletries, and other essential supplies.
  • Collaborate with other departments, such as Housekeeping, Engineering, and Sales, to ensure seamless communication and service delivery.
  • Respond to guest complaints and resolve issues in a timely and professional manner.
  • Conduct regular inspections of the hotel's facilities, including guest rooms, public areas, and back-of-house operations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
Requirements:
  • Minimum 2 years of experience in a similar role in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.
  • Proficiency in Microsoft Office and hotel management software.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee discounts and perks.

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