Service Delivery Specialist

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar MARRIOTT International Full time
Key Responsibilities

As a key member of the Marriott International team, you will be responsible for conducting human resources activities that drive exceptional service delivery.

Service Behavior Observation

  • Review comment cards and guest satisfaction results with employees to identify areas for improvement.
  • Observe service behaviors of employees and provide constructive feedback to individuals and/or managers.

Corrective Action Planning

  • Assist in the development and implementation of corrective action plans to address service gaps.
  • Take initiative to use your experience to improve service performance based on your evaluation of the issue and resolution.

Collaboration and Communication

  • Work with property staff and customers to address operational challenges associated with your group.
  • Perform other duties as assigned to meet business needs.


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