Program Director Support Services

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time

We are seeking a highly skilled Program Director Support Services to lead our transformation programme. The central purpose of this role is to oversee the support workstream for a specific project focused on generating a communication capability, including strategic communication, information, media, and psychological operation.

Key Responsibilities:

  1. Lead the Support workstream team to ensure all support for the new organization is in place for successful delivery against its mission.
  2. Develop the business strategy for support services and the 'Operational Hub'.
  3. Oversee project budgetary and cost control.
  4. Supervise and assure the design of the new facility for the project and the new organization, including setting requirements, contractor oversight, and contingency planning for an interim facility if required.
  5. Draft policies, procedures, and working practices for the provision of support services for the new organization, including finance, infrastructure, logistics, security, legal, health and safety, and information management.
  6. Draft and advise on outsourcing contracts where appropriate for support services such as facilities and equipment management, but not for the provision of those contracts which remains a client responsibility.
  7. Put in place a performance measurement process to ensure support is provided in accordance with agreed targets and KPIs.
  8. Plan, advise, and implement processes and procedures to support deployed teams nationally and internationally in challenging environments and working with government and non-government agencies.
  9. Contribute to the capability development plan by providing advice on support requirements for new equipment, including digital tools.
  10. Support stakeholder management in identifying and building relationships and partnering arrangements with other organizations that will provide support services.
  11. Support the Human Capital workstream in identifying training pathways for support to ensure the new organization is properly supported.
  12. Coach and mentor project team members and those recruited to staff the new organization.
  13. Lead on business continuity planning.


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