Staffing and Planning Manager
5 days ago
Job Summary
The Staffing and Planning Manager at B2C Solutions WLL is responsible for developing and implementing effective scheduling strategies to meet customer service demands.
- Develop and manage scheduling plans to ensure optimal coverage during peak hours and meet customer service demands.
- Collaborate with management to forecast call volume and adjust staffing plans accordingly, anticipating future needs.
- Design and implement processes to monitor and measure the effectiveness of scheduling practices.
Responsibilities
- Lead cross-functional teams to develop and implement strategic workforce planning initiatives.
- Monitor and analyze scheduling data to identify trends and opportunities for process improvements.
- Communicate effectively with agents, managers, and other stakeholders to ensure seamless scheduling practices.
Requirements
- Bachelor's degree in Business Administration, Human Resources, or related field is preferred to ensure a solid understanding of workforce management principles.
- Minimum of 5 years of experience in a scheduling or workforce management role within a call center environment is required for effective performance.
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