Staffing and Planning Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar B2C Solutions WLL Full time

Job Summary

The Staffing and Planning Manager at B2C Solutions WLL is responsible for developing and implementing effective scheduling strategies to meet customer service demands.

  • Develop and manage scheduling plans to ensure optimal coverage during peak hours and meet customer service demands.
  • Collaborate with management to forecast call volume and adjust staffing plans accordingly, anticipating future needs.
  • Design and implement processes to monitor and measure the effectiveness of scheduling practices.

Responsibilities

  • Lead cross-functional teams to develop and implement strategic workforce planning initiatives.
  • Monitor and analyze scheduling data to identify trends and opportunities for process improvements.
  • Communicate effectively with agents, managers, and other stakeholders to ensure seamless scheduling practices.

Requirements

  • Bachelor's degree in Business Administration, Human Resources, or related field is preferred to ensure a solid understanding of workforce management principles.
  • Minimum of 5 years of experience in a scheduling or workforce management role within a call center environment is required for effective performance.


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