Contact Centre Operations Manager

About the Role:Job DescriptionWe are looking for an experienced Contact Centre Officer to join our team at Hamad International Airport. The successful candidate will be responsible for managing the service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property Office.Main ResponsibilitiesManage service level of all...

As a Hotel Representative in our Contact Centre, you will be the first point of contact for our guests and play a crucial role in creating a positive experience for them. We are seeking individuals who possess excellent communication skills, a warm and welcoming demeanor, and a passion for delivering exceptional service.Your primary focus will be on...

About the RoleWe are seeking an experienced and highly skilled Security Operations Centre (SOC) Manager to join our team at MEEZA, Managed IT Services Provider. As a key member of our security operations team, you will be responsible for leading the operation and management of our SOC.

ECCO Gulf WLL is seeking an experienced Contact Center Operations Manager to join our team in Doha, Qatar.Key ResponsibilitiesDevelop and implement strategic workforce management plans to optimize staffing and scheduling.Monitor real-time call center performance metrics and adjust resources as needed to maintain service levels.Analyze historical data to...

About YouTo be successful in this role, you must have the following qualifications and skills:High School Qualification/Vocational Qualification with minimum 5 years of job-related experience;OR Bachelor's Degree or Equivalent with minimum 4 years of job-related experience;Experience working with Contact Centre applications providers is preferred;Bachelor's...

At Alfa Laval Corporate AB, we value innovation and teamwork. We are seeking a Service Centre Operations Coordinator to join our team and play a crucial role in ensuring the smooth operation of our Service Centre.Job ResponsibilitiesCoordinatedaily work of the team/shift.Prepare reports for any service job (SC Job & FS Job).Communicate effectively with team...

Job DescriptionWe are seeking an experienced and skilled professional to join our team as a Operations Director Medical Centre. In this role, you will be responsible for supporting the Manager, Business Operations in ensuring seamless and efficient operations within all medical facilities.The ideal candidate will have a Bachelor's Degree or Equivalent with...

About Our Team:Work EnvironmentWe are a dynamic and innovative aviation company dedicated to delivering exceptional customer experience. Our team is committed to providing outstanding service to our valued customers.Role RequirementsHigh School/Diploma Qualification with a minimum of 4 years of job-related experience.Bachelor's Degree or Equivalent with a...

At City Centre Rotana Doha, we are seeking a skilled Restaurant Operations Manager to join our team.Job SummaryThe successful candidate will be responsible for overseeing the daily operations of our restaurant, ensuring that all aspects of food service meet high standards of quality and consistency.Key ResponsibilitiesSchedule Management: Prepare schedules...

About Aviation Service:Job SummaryWe are seeking a motivated Contact Centre Officer to join our team at Hamad International Airport. This is a dynamic and innovative aviation company dedicated to delivering exceptional customer experience.ResponsibilitiesManage service level of all customer service aspects of the HIA Customer Contact Centre and Lost Property...

Job OverviewWe are seeking a highly skilled Data Centre Engineer to join our team at lxbfYeaa. As a key member of our IT operations team, you will be responsible for ensuring the smooth operation of our data centre infrastructure.

Job SummaryWe are seeking a highly skilled Supply Chain Operations Support Service Manager to join our team at Strategic Aerospace Services WLL. The successful candidate will be responsible for providing exceptional support to our healthcare clients, ensuring seamless supply chain operations in their stores.Main ResponsibilitiesPrimary Point of Contact:...

At City Centre Rotana Doha, we are committed to delivering exceptional culinary experiences that exceed our guests' expectations. As an Executive Sous Chef, you will play a key role in achieving this vision by assisting the Executive Chef in overseeing the day-to-day operations of our kitchens.The ideal candidate will have a professional kitchen...

Job OverviewThe Contact Center Optimization Lead plays a critical role in ensuring operational efficiency, quality, and continuous improvement within the contact center environment. This role involves analyzing data, identifying opportunities for optimization, implementing best practices, and driving initiatives to enhance the overall performance of the...

About This OpportunityThis is an exciting opportunity to join our team as a Senior Operations Officer – Technology for Customer Contact Centre in Doha.You will be responsible for supporting the implementation, administration, and management of integrated global Contact Center software applications.In this role, you will have the opportunity to work closely...

About the Role:As a Senior Project Manager, you will be responsible for leading high-profile data centre projects from inception to completion. Your primary goal will be to ensure timely delivery while maintaining the highest quality standards. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of...

About the PositionWe are seeking a highly skilled Contact Center Supervisor to join our hravailable team. As a key member of our contact center operations, you will be responsible for overseeing the overall performance and efficiency of our call center.Key ResponsibilitiesLead and manage a team of call center representatives, providing guidance, training,...

About The RoleWe are seeking a highly skilled and experienced Senior Operations Officer – Technology for Customer Contact Centre in Doha.As Senior Operations Officer, you will be responsible for supporting the implementation, administration and management of integrated global Contact Center software applications. You will analyze as-is processes, perform...

We are looking for an Electricity Operations Director to oversee the implementation of our AMI solution in Qatar.Key Responsibilities:Lead the integration of AMI and other applications to enable seamless operations at the Command Centre.Establish a unified customer view and field service view in a contact centre.Develop and manage SLAs with implementation...

About the RoleQatar Airways is currently seeking a highly skilled Workforce Planning Manager to join our team in Doha. As a key member of our Contact Centre operations, you will be responsible for developing and executing workforce management strategies that support service level targets.The successful candidate will have a strong analytical mindset, with...