Mall Operations Director

1 month ago

Doha, Baladīyat ad Dawḩah, Qatar Management Solutions International MSI Full time
Mall General Manager Job Description

The Mall General Manager is responsible for the overall performance management and success of the shopping mall. This role involves strategic planning, operational oversight, financial management, and leadership of various teams to ensure the mall's smooth operation and profitability.

Key Responsibilities:
  • Strategic Planning: Develop and implement long-term strategies to drive the mall's growth, including tenant mix, marketing initiatives, and customer engagement.
  • Financial Management: Prepare, manage, and oversee the mall's annual budget, ensuring profitability and cost effectiveness.
  • Leasing Strategy: Lead the leasing strategy, working closely with the leasing team to attract, negotiate, and manage tenant leases.
  • Tenant Mix: Ensure a high-quality tenant mix by aligning with market demands and ensuring tenant retention.
  • Operational Oversight: Oversee daily operations of the mall, ensuring that all departments (security, housekeeping, maintenance, etc.) function efficiently.
  • Marketing Strategies: Develop marketing strategies, promotions, and events that drive footfall, increase sales, and enhance the mall's image.
  • Customer Satisfaction: Implement strategies to improve customer satisfaction and experience, ensuring the mall is a welcoming and enjoyable destination.
  • Leadership: Hire, train, mentor, and evaluate the performance of all department heads and staff.
  • Compliance: Ensure the mall complies with local regulations, including health, safety, and legal standards.
  • Safety Protocols: Regularly review safety protocols and implement emergency procedures, ensuring that staff are trained to handle potential crises.
Requirements:
  • Education: Bachelor's degree in business administration, real estate, retail management, or a related field (master's degree preferred).
  • Experience: 10-15 years of progressive experience in mall/retail management.
  • Skills: Proven experience in managing large properties, diverse teams, and multiple stakeholders; exceptional communication, negotiation, and interpersonal skills; financial expertise, including budgeting, forecasting, and cost management; strong leadership and decision-making skills.

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