Residential Services Manager

5 days ago


Doha, Baladīyat ad Dawḩah, Qatar Mandarin Oriental Hotel Group Limited Full time

Mandarin Oriental, Doha invites applications for the position of Housekeeping Coordinator.

This is a great opportunity for an experienced professional to take on a key role in the hotel's operations. As Housekeeping Coordinator, you will be responsible for coordinating and distributing guest requests, managing early arrivals/VIPs' special requests and ensuring that all colleagues log in and out their used devices.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

Key Responsibilities:

  • Coordinate and distribute guest requests and ensure they are addressed
  • Manage early arrivals/VIPs' special requests by continuously providing updates for Housekeeping Supervisors on priority of rooms needed
  • Ensure that all colleagues log in and out their used devices
  • Keep track of any incoming requests in log book and make sure to follow up accordingly
  • Update additional credits/rollaway beds and baby cots
  • Inform Executive Housekeeper of all requests coming in from the Serviced Apartments
  • Enter any maintenance requests into HotSOS system
  • Log and store all lost & found items together with the Housekeeping Manager

Requirements:

  • Senior School qualifications or equivalent
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
  • Minimum 1 year of experience working in a 5-star hotel environment
  • A minimum of 1 year of housekeeping experience
  • Previous working experience in the Middle East is beneficial
  • Good housekeeping, chemical, linen and machinery knowledge
  • Positive attitude and problem-solving skills

We offer:

  • Learning & Development
  • MOstay
  • Health & Colleague Wellness
  • Retirement Plans
  • A competitive salary and benefits packages
  • Transportation and Housing provided
  • Relocation and Vacation Tickets

We're looking for a skilled and motivated individual to join our team.



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