Customer Service Coach

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf Majorel Qatar Full time

Job Description:

  • Create and modify calling scripts for new products with our partners.
  • Listen in on outgoing calls to ensure excellent customer service and effective product presentation.
  • Train new hires on the importance of following scripts and on best practices during a call.
  • Monitor operators' product knowledge, ability to handle objections, and call closure.
  • Track performance of individual scripts and operators.

Sales Operations Expertise

  • Prepare quality reports for floor managers and clients.
  • Update procedures and scripts based on customer response and changing business needs.
  • Ability to work in a team with excellent listening, coaching, and supervision skills.
  • Review calls against established metrics for call length, quality, and opportunity generation.
  • Approve, hold, and decline agent sales attempts in line with set guidelines compliant with compliance and audit departments.


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