Dining Service Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar Power International Holding Full time
Job Description

The Dining Service Manager is responsible for overseeing the front-of-house operations at Power International Holding, ensuring exceptional customer service and a smooth dining experience. They will supervise waitstaff, coordinate seating arrangements, and handle customer inquiries and complaints.

  • Oversee the performance of waitstaff, assigning duties and ensuring that service standards are upheld.
  • Provide exceptional customer service by greeting guests, assisting with seating arrangements, and addressing any inquiries or concerns promptly and professionally.
  • Train new staff members on service procedures, menu knowledge, and customer interaction to maintain high standards of service.
  • Create and manage work schedules for waitstaff, ensuring adequate coverage during peak hours and special events.
  • Coordinate with kitchen and bar staff to ensure accurate and timely delivery of food and drinks to customers.
  • Address customer complaints or issues with tact and diplomacy, striving to resolve them to the satisfaction of the guest.
  • Ensure that dining areas, including tables, chairs, and floors, are clean and presentable at all times.
  • Encourage upselling of menu items and promote special offers or promotions to increase revenue.
  • Oversee cash handling procedures, including handling payments, providing change, and reconciling cash registers at the end of shifts.


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