Airport Operations Coordinator

6 days ago


Doha, Baladīyat ad Dawḩah, Qatar Qatar Airways Full time

About this Role

  • Deliver exceptional customer service to ensure a seamless airport journey for our guests.

As part of your role, you will:

Key Responsibilities
  • Provide face-to-face customer assistance at the airport desk representing Qatar Airways as a 5-star Destination Management Company.
  • Efficiently deliver tasks related to transit tour bookings, hotel bookings, meet and greet services and airport transfer services in compliance with Standard Operating Procedures.
  • Communicate effectively with airport staff and other departments to fulfill customer requirements.
  • Resolve minor complaints and provide alternatives to customers having flight disruptions.
  • Escalate out-of-hand situations promptly to senior team members using appropriate channels.
  • Ensure awareness of work health and safety requirements to minimize risks.
  • Actively promote and sell DQ Transit Tours and services offered at the airport.
  • Upsell or cross-sell products and services to maximize sales opportunities.
  • Stay abreast of the latest products, changes in service inclusions, terms, and pricing.
  • Perform sales reconciliation and prepare shift reports using office systems tools and booking/reservations systems.
Requirements
  • High school graduate with minimum 2 years of job-related experience.
  • Excellent command of the English language.
  • Outstanding knowledge of MS Word and Excel.
  • Good knowledge of destination information and local market practices.
  • Must be able to speak one of the listed languages: Italian, Russian, Mandarin, Spanish.


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