Airport Operations Coordinator
6 days ago
About this Role
- Deliver exceptional customer service to ensure a seamless airport journey for our guests.
As part of your role, you will:
Key Responsibilities- Provide face-to-face customer assistance at the airport desk representing Qatar Airways as a 5-star Destination Management Company.
- Efficiently deliver tasks related to transit tour bookings, hotel bookings, meet and greet services and airport transfer services in compliance with Standard Operating Procedures.
- Communicate effectively with airport staff and other departments to fulfill customer requirements.
- Resolve minor complaints and provide alternatives to customers having flight disruptions.
- Escalate out-of-hand situations promptly to senior team members using appropriate channels.
- Ensure awareness of work health and safety requirements to minimize risks.
- Actively promote and sell DQ Transit Tours and services offered at the airport.
- Upsell or cross-sell products and services to maximize sales opportunities.
- Stay abreast of the latest products, changes in service inclusions, terms, and pricing.
- Perform sales reconciliation and prepare shift reports using office systems tools and booking/reservations systems.
- High school graduate with minimum 2 years of job-related experience.
- Excellent command of the English language.
- Outstanding knowledge of MS Word and Excel.
- Good knowledge of destination information and local market practices.
- Must be able to speak one of the listed languages: Italian, Russian, Mandarin, Spanish.
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