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Duty Controller Operations Support Center Specialist

2 months ago

Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
About the Role

The Cargo Operations Team at lxbfYeaa is seeking a highly skilled Duty Controller Operations Support Center to lead the global screening of cargo for sanctions and dual-use goods. This critical role involves making important decisions regarding export and import, conducting specialized risk-based assessments and analysis, and providing support to network stations on a 24x7 basis.

As a key member of the Cargo Operations Team, you will be responsible for ensuring daily operations remain safe and compliant, and any issues are escalated to relevant management personnel as per the escalation matrix.

Key Responsibilities
  • Comply with global sanctions and dual-use goods regulations through cargo screening and remediation according to business requirements.
  • Ensure prompt and timely response to queries and issues, effectively investigate and analyze, authorize or provide solutions for uninterrupted cargo operations on a 24/7 basis.
  • Provide specialized and expert operational/compliance solutions on a 24x7 basis to facilitate seamless operations.
  • Log, investigate and provide response to the sanctions and dual-use goods compliance queries from network stations within the set timelines.
  • Follow the defined escalation matrix depending on the complexity and potential operational risks associated with the situation.
  • In case of aircraft accidents/incidents, provide support to the Cargo Emergency Support Center.
  • Support the Cargo Sanctions and Crisis Manager with the development of processes and procedures required to standardize and streamline import and export procedures across the business unit and facilitate the compliance of import and export activities relating to the business in accordance with all national and international regulations and controls.
Requirements
  • Bachelor's degree or equivalent with at least 4 years of job-related experience, Certified as Sanctions Specialist/Export Controls or similar certification is desirable.
  • Strong knowledge of global sanctions and export control issues as well as dual-use commodities compliance, knowledge of air cargo industry with awareness of special cargo loads and CIQ are preferred.
  • Understanding of compliance reporting, investigations and root cause analysis.
  • Data driven with advanced MS Office skills as well as strong quantitative and analytical skills.
  • Excellent spoken and written English skills with strong persuasion and influencing capabilities, ability to speak other foreign languages is an advantage.
  • Ability to work with cross-functional teams, in a fast-paced working environment.