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Claims Officer

2 months ago


Doha, Baladīyat ad Dawḩah, Qatar NAKILAT Full time
Job Summary

We are seeking a highly skilled Claims Officer to join our Chartering team at NAKILAT. The successful candidate will be responsible for monitoring and processing claims related to our commercially managed fleet, collaborating with stakeholders to achieve the best possible outcomes, and ensuring compliance with charter party terms.

Key Responsibilities
  • Claims Management: Monitor and process claims related to our fleet, ensuring timely and effective resolution.
  • Charter Party Compliance: Ensure compliance with charter party terms, including monitoring vessel performance and highlighting areas of concern.
  • Collaboration and Communication: Collaborate with stakeholders, including charterers, internal teams, and external partners, to achieve the best possible outcomes.
  • Reporting and Analysis: Generate monthly summary reports highlighting areas of over/underperformance and provide recommendations for improvement.
  • Cost Reimbursement Claims: Monitor, track, and execute relevant cost reimbursement claims to charterers, liaising with internal stakeholders as needed.
  • Audit Support: Provide relevant documents and information to support audit requirements, both internal and external.
  • Charterer Support: Support post-fixture operators by ensuring compliance with charter party terms and facilitating regular meetings with charterers as required.
  • Procedures and Compliance: Ensure compliance with proper procedures regarding management and approval of claims, in accordance with internal lines of approval.
  • Financial Management: Monitor and track charterer accounts, collaborating with Finance to highlight areas of concern and optimize financial items.
Requirements
  • Qualifications: Degree in Business, Economics, or a relevant field, with a diploma in ship management and operations (ICS preferred).
  • Experience: A minimum of 4 years of relevant experience in chartering, shipping, and commercial operations, with a strong background in commercial and post-fixture operations.
  • Skills: Excellent knowledge of shipping commercial management, chartering, and post-fixture operations, with experience in contracts and claims negotiation an added advantage.
Working Relationships
  • Internal: Fleet Division, Accounts/Finance/Treasury Ops, Legal/Insurance.
  • External: Charterers, JV partners, Agents, Bunker brokers/traders, Ship-owners, Shippers, Receivers, Traders, Port Agencies worldwide.