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Workforce Management Professional

2 weeks ago

Doha, Baladīyat ad Dawḩah, Qatar ECCO Gulf WLL Full time

A key player in the Service industry, ECCO Gulf Majorel Qatar is seeking a Call Center Work Force Manager to join our dynamic team in Doha, Qatar.

Responsibilities
  1. Strategically plan and execute workforce management operations to ensure optimal staffing levels and efficient call center performance.
  2. Maintain high-quality service standards by monitoring and adjusting resources in real-time.
  3. Forecast call volume and staffing requirements using historical data analysis.
  4. Liaise with team leaders to address staffing challenges and enhance operational efficiency.
  5. Produce and present insightful reports on workforce performance and productivity metrics.
Qualifications
  • Proven experience in workforce management, preferably in a call center setting.
  • Excellent analytical and problem-solving skills.
  • Proficiency in workforce management software and tools.
  • Strong communication and leadership abilities.

The ideal candidate will be able to work collaboratively in a fast-paced environment and adapt to changing business needs and priorities.