Rider Operations Manager

3 days ago


Doha, Baladīyat ad Dawḩah, Qatar lxbfYeaa Full time
Job Description

Talabat, a pioneer in the online food ordering industry in the Middle East, is seeking an experienced Rider Operations Manager to join our team. As part of our global network, we operate across multiple countries with over 1,600 employees, 4 million users, and 400,000 daily orders.

About the Role
We are looking for a skilled professional to interact with riders and suppliers to resolve operational issues and monitor daily operations. Key responsibilities include creating and modifying schedules for riders, assisting rider supervisors and trainers with tracking compliance and performance, and providing real-time support to riders.

Key Responsibilities
- Align with riders to solve problems in real-time and monitor them on a daily basis.
- Track rider performance with coordinators and take ownership of rider performance.
- Conduct weekly zone meetings with riders.
- Assist dispatchers with rider issues via communication channels.
- Ensure compliance with rider equipment and branding usage.
- Direct, optimize, and coordinate the full order cycle.
- Provide 100% live operation support to riders.
- Own SOPs' violations within the fleet.
- Ensure 100% fleet hygiene quality.
- Support third-party logistics by ensuring 'working hours' exercises are completed to meet daily/weekly forecasted supply targets.

Requirements
- Prior experience in logistics (1-year minimum).
- Knowledge of last-mile logistics and in-house operations.
- Proficient in MS Office or Google Suite.
- Preferably fluent in English and Hindi/Urdu, Arabic is a plus.
- Holder of a valid Qatari driving license (light vehicle) or willing to get one.
- Ability to work under pressure, multitask, and work on rotational shifts.
- A people-person who can interact with a big team of riders.
- Good time management and resource planning skills.

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